Support – Frequently Asked Questions

Below are answers to some common questions. View the Goodstart at Home full terms and conditions here.

Q. What is Goodstart at Home?

At Goodstart Early Learning our purpose is to ensure that all Australia’s children have the learning, development and wellbeing outcomes they need for school and life. 

Home learning is such an important part of the mix and that’s where Goodstart at Home comes in.

Goodstart at Home is a regularly updated online collection of fun and enriching learning activities and experiences for you and your child to discover at home. Some of the activities and experiences are designed for you to play together with your child, and some might even let you take a well-earned backseat while they explore and learn. 

Q. Who creates the learning activities?

The activities have been developed by our team of highly experienced and qualified early childhood and primary education experts, and provide a wonderful opportunity for parents and children to connect and create fun and purposeful play opportunities while at home. You can meet some of the team here: https://www.goodstart.org.au/goodstart-at-home

Each activity steps through what the learning will be for children, what parents need to do, key prompts and questions to use and the everyday household items you might need for each one.

The activities on Goodstart at Home cover the below curriculum areas (age appropriate) so you can be sure that it’s both fun and helping them learn and grow at the same time.

  • Literacy
  • Mathematics
  • STEM
  • Social and Emotional Well Being
  • Physical Development
  • Creative Development
  • Daily Routines.

Digital subscription

Q. I have purchased a digital subscription, how do I get access?

Once your payment has been confirmed we will generate and send you a unique key you can use to access the site. You then just need to enter your personal details and choose a password and your account will be activated. You can then return to athome.goodstart.org.au any time and use your email address and password to log in.

Q. Can I cancel my subscription early?

Unfortunately, it’s a one-off fee of $12 for your 12-month subscription. After the 12-month period the subscription will automatically end. Remember the activities are updated regularly so be sure to check the latest content section each time you log in.

Q. Can two parents use one subscription?

The annual subscription fee allows one account to be created, with one login.

Q. Will my subscription be automatically renewed?

No. However, we will reach out to you close to the end of the twelve months to confirm if you would like to continue with your subscription to Goodstart at Home.


Q. I have placed an order for a behaviour support kit/ activity book. How long until I receive my order?

Orders are received and dispatched within a week of receiving payment confirmation.

Due to COVID we are experiencing longer than usual delivery times through our courier network.

Shipping times vary across metro and regional areas, however if you don’t receive your item within 14 days of purchase please contact gsathome@goodstart.org.au.

Q. I have changed my mind about buying a digital subscription – can I get refund?

Unfortunately, we are unable to refund or cancel a subscription once purchased as it goes directly towards the costs of running the platform. However, we are continuously updating the resources and what we offer on the site which you will continue to have access to for the duration of your 12-month subscription. We also actively encourage families to provide feedback about their experience so if there is anything you would like to see us include please drop us a line at gsathome@goodstart.org.au.

Family Behaviour Support Kit

Q. What exactly is in the Family Behaviour Support Kit?

As a social purpose we are passionate about supporting the learning and development outcomes for children, both in our centres and at-home. We've created this toolkit to help parents support their children as they learn and navigate through their behaviours and emotions.

The Family Behaviour Support Kit has a number of key resources for parents to use including:

  1. A detailed guide to step you through how to use each resource with your child.
  2. A routine chart to help with understanding what needs to be done each day/morning/night.
  3. Picture cards and a ‘First and Then’ chart to show visually what a child should do first and then (e.g. First we go to the toilet, then we wash our hands. First, we make our bed, then we go and play). This resource is particularly useful in supporting children to do those ‘tricky’ or ‘not fun’ tasks!
  4. A number of useful printed charts and tools focused on emotions and calming down strategies including: This is how I am feeling emotions chart, relaxation thermometer poster, 5 deep breaths chart and associated picture cards.
  5. Stop, Think, Do chart to support your child’s behaviour.
  6. How to acknowledge positive behaviours chart for you to complete as a parent.

Q. Can I order more than one Family Behaviour Support Kit?

Yes, absolutely. We know this is something that families may want to purchase for other parents or even educators and teachers who may want to purchase them to support families in their class/centre.


Q. How can I provide feedback about what activities I might want to see more of on Goodstart at Home?

We would love to hear from you! Please share your feedback with us about your experience at gsathome@goodstart.org.au.